On the 1st of August
2015, I started working as a Customer Care Officer in a new company, *MyPhysio,
which is a Physiotherapy centre. It is a totally different set-up compared to
my previous job. Before this, I worked at a telecommunication company in
customer service which requires me to receive calls regarding customers’
inquiries. Now, my responsibility is
mainly administration. I am required to arrange patients' appointments, I will
have to receive incoming calls and look into administrative matters. The most
important thing is that I need to talk to client face to face. Initially, it
was difficult for me because it requires me to speak in English, a language that
I seldom use in my daily life. I will become less confident if I need to speak
in English and it is more challenging when I need to speak in English face to
face with clients. After almost 5 months working here, I have grown more
confident to converse in English.
A memorable day in my work
experience at MyPhysio was a community event, Physio Day. My initial thought to
this event was I would not be able to have my usual rest on a Sunday as the
Physio Day was on a Sunday to cater to the needs of the community. However on
that day, when we finished the event at 2pm I felt a great sense of
satisfaction. It was worth seeing people that came feeling happy, satisfied and
enjoying the activities of that day. On that day, I was in charge of the
registration, and measuring the blood pressure and heart rate for everyone that
came. It was a day filled with new experiences for me.
MyPhysio also has personal
development training for us through leadership training classes. The class is held
twice a month. The training focuses on developing my Thinking skill. This has helped
me to make better decisions at work and in my life.
I have also met and made new friends
in this new company. They are all therapists who are from different races and
religions but they are nice and helpful to me. My boss is a dedicated and a
patient person. She is not the person that will scold her staff directly. It
happened to me once when I made a mistake in arranging appointments for the
patients. Fortunately, the slot is not redundant. My boss talked to me and asked
me to explain the situation. Instead of scolding me, she gave me a solution so
that I will know how to handle the situation if it happens in future.
Lastly, I had many new experiences
after working in this new company. I learnt how to speak to strangers, and be
patient and friendly to clients. I have also gained knowledge on what
physiotherapy is all about. I hope I can grow in my career and continue to be
able to contribute to the client care and physiotherapy team of MyPhysio in 2016.
Love,
Nurul Ain
*MyPhysio is now known as MyPhysio FiCoMo Specialist Centre
2015 has come to an end. This is my third year journeying
with *MyPhysio. It has been a very interesting and pleasant journey with MyPhysio
this year. This year, thanks to to
MyPhysio , I was given the opportunity to attend the World Conference Physical
Therapy (WCPT) 2015 at Singapore, May 2015. This is my first time attending
WCPT and it has been a great experience and exposure during the conference.
During the conference, I got to meet and
share experiences with other physiotherapists from other countries. I hope to
get this opportunity again in the future.
As we know, MyPhysio’s treatment strategies is strongly
influenced by the Dynamic Neuromuscular Stabilization(DNS) approach and we
would like to get other physiotherapist in Malaysia to know and learn more
about the effectiveness of DNS. We started our year 2015 with a one day course which
introduced us to an understanding of a Developmental Kinesiology Approach. This
was my first time attending such a course. We learnt how to consider exercises
in developmental baby positions. This course was aimed to prepare us for the
future DNS courses that MyPhysio would be organizing. Although it is not my
first exposure to DNS, but there is always something new to learn and improve
my clinical skills.
In October, we successfully organized the DNS A and DNS Foot
skill course at Melia Hotel for 5 days. I attended the DNS A course with other
colleagues. After the course, I found that I was able to understand more about the
principles of DNS and became more confident in applying this approach during
treatment sessions. It made me want to
know more and improve more both in knowledge and skill.
Besides improving ourselves in clinical practice, MyPhysio
also gives us opportunities to improve our leadership skills. We have discussion
classes on the topic ‘Thinking For a Change’ since July 2015. There are 11
thinking skills that we can learn, practice and use to improve and change
ourselves to be a better person as a physiotherapist and human being
respectively.
Thank you to the MyPhysio team for this memorable and
meaningful year. I hope for an amazing journey next year. Bye-bye 2015. Welcome
2016. Happy new year to all. I Hope that it will be an exciting year ahead for
all.
Love,
Nurul Azwa
*MyPhysio is now known as MyPhysio FiCoMo Specialist Centre
